‎App Store: Huawei Technical Support

HUAWEI HiLink merges the functions of the Huawei Mobile WiFi and RuMate apps to provide you with a more consistent and simplified management experience.
As a uniform management app, HUAWEI HiLink works with many Huawei products, such as Huawei Mobile WiFi (E5 series), Huawei routers, Honor Cube, and Huawei home gateways. It can be used to search for and manage all HUAWEI HiLink terminal devices.
Huawei HiLink is an app that lets you manage your HiLink devices from your phone or tablet.
Functions:
• View network status, including your carrier name, roaming status, and signal strength.
• Manage connected devices, disconnect any device at the touch of a button, and set Internet access priorities.
• Remind you when you have low battery, steep data usage, and new messages.
• Save and back up the files in your phone or tablet to the microSD card in your HiLink device.
• Share photos, songs, and installation files without generating mobile data traffic.
• Diagnose and optimize your HiLink device to its optimum state.
• Toggle between sleep and standard modes.
• Enable parental control and set limits on the duration of Internet usage for children.
• Set up a guest Wi-Fi network to improve the security of your home network.
• Provide diverse functionality, including the Internet connection wizard, SSID and password modification, APN modification, carrier selection, and device shutdown or restart.
Tip:
The functions that HUAWEI HiLink provides vary with the actual Huawei terminal device used.
HUAWEI HiLink APP can be used on the following devices:
Mobile WiFi (E5 series):
E5331, E5332, E5372, E5375, E5756
E5151, E5220, E5221, E5251, E589
E5730, E5776, E5377, E5786, E5573
EC5321, EC5377U, E5771,E5785,E5787,E5573
HW-02G, HW-01F, HW-02E, 401HW, 506HW, HWD34, HWD35,HWS31,KD02, KD04

Wingles
E8231, E8278, EC315, E355,E8372

CPEs
E5186, E5170, E5180, B31X,B52X,B618

Home routers:
WS318, WSR20, WS331a, WS331b, WS330, WS550, WS880、WS326, WS328, Honor Cube（WS860）, WS831,
WS832, WS833, WS851, WS852, WS560

1. AR photo: making your albums come alive
Use AR printing to extract a still photo from a video feed, and then bring it to life anytime by simply scanning the photo.

2. Quick Bluetooth connection: making photo printing fast and easy
Experience fast photo printing in no more than 1 minute with three simple steps: Take a photo, connect to the printer, and print it.

3. Customize your photos in Gallery
Create your own professional-looking photos with the editing features of the HUAWEI Printer app. You can select different filters (Twilight, B&W, Retro, Dusk, Autumn, Fresh, Amour, etc.), frames, poster templates, stickers, text fonts, and more.

4. Print portrait photos according of various sizes
With multiple preset portrait sizes to choose from, HUAWEI Printer is able to print portrait photos for drivers’ licenses, passports, and more.

5. DIY business cards
With built-in business card templates, you can create custom business card anytime anywhere.

Huawei Tech Support App provides carrier customers with product documents and technical support. It allows you to view product documents, find support cases, post questions in forums, scan barcodes or use AR apps to view product information, and use built-in apps to improve work efficiency.

Feature Highlights:

1. Scan: Obtain device materials including documents and component details by scanning a device barcode.

2. iKnow: Find quick answers to product related questions.

3. Videos: Watch videos related to products.

4. Products: View documents, cases, videos, threads, alarms, and tools by product or product line.

5. Forums: Post questions and view threads integrated from Huawei Interactive Cloud.

6. AR Center: View AR apps by product, and download, install, uninstall, and write reviews of them.

7. Functions: Find all built-in tools and tap Obtain to add frequently used ones to the home screen.

8. Search: Tap the search icon on the home screen and enter keywords. Matching documents, cases, videos, threads, and bulletins will be displayed.

9. My Products: Add products and sites and manage maintenance items for sites regularly.

10. Bulletins: Keep up with app updates.

11. Messages: Check product updates, software request progress, items pending maintenance, service requests, on-site support, spare part requests, and activity recommendations. Turn on or off a notification in Notification Settings.

Contact Us

For any questions or suggestions about this app, please tap Me > Help/Feedback > Feedback or email us at supportmaster@huawei.com.