Is it possible to withdraw money from the Troika card

General withdrawal information

In order to withdraw money from an electronic account, you must:

• visit a metro passenger agency or its branch;
• apply;
• wait for the receipt of money to the specified account.

The application is required to indicate:

• the amount to be returned;
• the number of the plastic or account to which the transfer will be made;
• details of the financial institution where the account is opened.

https://www.youtube.com/watch?v=afLtxg9Xk-k

You can return the money even if the ticket was paid for with funds. But this is only possible if:

• the owner of the plastic fell ill;
• changed his place of residence;
• goes on a business trip;
• was fired from his job.

That is, in order to return the money that was used to pay for the ticket, it is necessary to provide evidence that it is no longer needed due to valid circumstances.

Thus, the money deposited on the Troika card can be returned. But if they were spent on a travel card, then the procedure for withdrawing units will be significantly more complicated. In the latter case, strong arguments will have to be made in favor of the fact that the travel card is no longer needed.

The Troika card was created to pay for travel on various Moscow transport: metro, electric trains, surface transport. Thanks to its convenience and ease of use, it instantly won the trust of both residents of Moscow and guests of the city. Troika is the leader among all fare payment instruments: it is easy to top up, and there are never queues at the cash desk.

Troika card is popular with the population

Despite all the advantages of the card, it may happen that the owner wants to refuse to use it and find out how money is debited from the account, for example, for the following reasons:

• he no longer uses public transport;
• he moved to another region;
• Three is damaged or lost.

Before thinking about whether it is possible to withdraw money from the Troika card and return it back, you should think again: will it be useful over the next five years? This is the period allotted for keeping money on the balance sheet. If the holder is firmly convinced that he will no longer use the travel card, you can withdraw money from him. This procedure is carried out after the execution of the relevant application and return of the card.

About withdrawing money

How can a passenger withdraw money stored on a lost Troika and can it be returned? This is permissible only if it was nominal. Such cards are usually issued by various companies. In all other situations, it will not be possible to withdraw funds, because it is impossible to establish the identity of the actual holder of the travel card.

Otherwise, it is enough for a person to apply to the metro agency that deals with passenger service. If for some reason the card chip is damaged, the experts carry out additional evaluation measures. The procedure takes five to ten days. After that, the owner of the travel card is given a balance that has not been used.

Replenishment of the card is easy

If, after the examination, a decision was made to transfer funds and purchased tickets to another card, their validity period increases. The extension is made for the same period that was allotted for the examination. Paid days are saved.

Before withdrawing funds and submitting an application, you need to find out how much money is left in Troika’s account. Information terminals located in the metro are suitable for this. Also, the balance is specified in the My Travel Card application. There can be no more than three thousand rubles on the card account.

Only the amount in Troika’s wallet is displayed.

Step-by-step instructions on how to return money from a Troika card:

1. Visit a subway passenger service or one of its branches.
2. Fill out an application according to the sample.
3. Wait until the money is transferred to the details written in the application.

The following information is entered into the paper:

• the exact amount to be returned;
• number of payment card or account for money transfer;
• bank details (of the organization in which the account is issued).

If the Troika is lost, it is possible to return the unpaid funds only if it was assigned to a certain passenger, i.e. it was named. Nominal Troikas are usually issued by organizations. In other cases, if the money is lost, it is not subject to issue, it is not possible to establish the owner of the card.

In the case where the owner is identified, it is enough to apply with an application to the metro passenger agency. If the chip is damaged, an additional expert assessment will be carried out. It takes 5 to 10 business days. It is desirable that the Troika number be easy to read. Then the unused balance is issued.

Please note that refunds can only be made from the wallet. The cost of paid tickets is non-refundable, except in cases of force majeure. A deposit for a universal travel pass in the amount of 50 rubles. is not returned due to damage to the chip and the impossibility of its further use.

When transferring money and recorded tickets to another card after the examination, the validity period of the tickets will be extended. The ticket is extended for the number of days that the expert assessment took. The passenger does not lose the paid days of the subscription.

Before submitting an application, you should clarify how much is in the wallet of the transport card. To do this, you can use the yellow information terminals located in the metro lobbies. You can also check the balance through the My Travel Card application. No more than 3,000 rubles can be in the card wallet at a time.

Is it possible to return money from the Troika card

A large number of Muscovites use the Troika travel card. This is not surprising, since it has many advantages:

• the cost of a trip in public transport;
• ease of use;
• stable work;
• can be used for multiple modes of transport;
• it is possible to pay using online applications;
• can be saved;
• payment for the trip is carried out quickly (all information is read when the card is applied to a special device).

The pass has several drawbacks, which are not significant for most users. For example, this is the need to record trips using the terminal, the absence of a link to a mobile phone and the absence of a personal account. By the way, despite this, the travel card is very easy to replenish in several ways:

1. You can deposit money using Internet banking. Most often, users choose Sberbank-online.
2. If the owner has an electronic wallet, for example, Qiwi or WebMoney, then you can replenish the travel card with their help.
3. Money can be transferred from your mobile account. True, not all operators provide such a service. So far, these are only MTS, Beeline and Megafon.
4. The owner can also top up Troika at any payment terminal.
5. If the card is used all the time, it is better to activate auto payment from the bank. Then the required amount will be automatically debited from the account.

With the help of Troika (or rather, the Wallet ticket) you can pay not only for travel. Owners can contribute money:

1. Aeroexpress fare.
2. For visiting the Tretyakov Gallery.
3. When visiting the museum “Lunarium”.
4. For admission to the VDNKh skating rink, the Moscow Zoo, etc.

Sometimes cardholders need to cash out funds that are used to pay for travel. Since you can’t store more than 3 thousand rubles on the card, you won’t be able to withdraw anymore. As for the possibility of carrying out this procedure, this can only be done by the owner. However, there are no set deadlines for withdrawal. The card remains valid for another 5 years after the last use.

How to withdraw money from a transport card

You can withdraw the remaining funds in your wallet by writing an application at the metro passenger agency. Money can be returned both in cash and transferred to a bank card. The return request will be processed within 30 days. If the card is damaged, an examination will be required. It can extend the return period by 5-10 days.

In the application for a refund, it is necessary to indicate the amount due, this is a prerequisite for the issuance of funds.

To transfer funds to a bank account, you will need to provide all bank details, including BIC, TIN, corr. account, account number of the owner.

If the passenger has a souvenir card-trinket, it is also possible to return all the deposited cash from it. Only a deposit of 50 rubles is non-refundable. The reason is that when buying a key fob, it is not charged, the key fob is the property of the person who bought it.

Nuances of cashing out

Those who do not use it to pay for public transport often want to return money back from the Troika card. Or if for some reason you urgently need cash.

But for this it is important to consider the following nuances:

1. You need to know the exact amount that is on the card. To do this, you can use a special information terminal in the metro.
2. It is best to withdraw money to a bank account score . To do this, you either need to know all the details bills , or card number.

Refunds from a travel card to a bank card are carried out using a special procedure.

Restrictions and limits

You can withdraw funds from Troika only if it is available or if it was registered. Only the amount in the wallet of the universal travel card can be refunded. The remaining balance can be checked online through mobile applications or on the Internet.

https://www.youtube.com/watch?v=GN47JaRvRmE

Taking into account the maximum limit of money in the universal travel card of 3000 rubles, the refund amount cannot exceed the funds on it. The only exception will be a refund for an unused paid ticket, in cases determined by the Department of Transportation.

There are no other restrictions on the return of unused funds.

Possible problems during the operation

You can return the funds in the so-called “Metro Passenger Agency”. For this you need:

• visit this institution (or its branch);
• draw up and submit an appropriate application;
• wait until the specified amount is on the card;
• in this case, you will have to hand over the Troika card back.

Naturally, the user must have personal documents and a travel card with them.

In the application, the citizen must indicate:

• amount of money to be returned;
• bank account information (credit card number).

The passenger agency is located at the Krasnye Vorota metro station. Passengers can go there from 8 am to 8 pm on weekdays and weekends. There is a lunch break – from 13 to 14 hours. Agency branches are located at the station. m. Alufyevo and Kashirskaya. Reception of citizens is carried out during the working hours of the agency.

Refunds are also allowed if they have already paid for the ticket. The main condition is to provide proof that the owner of Troika did not use it. It could be:

• serious illness (must have a medical certificate);
• change of residence;
• leaving on a business trip;
• dismissal from work, etc.

In other words, documents confirming the absence of the need to use a paid ticket will be required. If the passenger cannot prove that he did not use the ticket, the money will not be returned to him.

It is almost impossible to get a refund if the owner could lose the pass. The system does not provide for blocking or compensation for losses if the card is lost. And all the money on the ticket will go to whoever finds it. And the owner will have to re-buy the card and replenish the balance. Therefore, it is important to ensure that you do not lose your pass or that it is not stolen by intruders.

If the card was damaged, you can restore it. To do this, you need to hand it over and get a new one. The money from the invalid pass will be transferred to the new one. The procedure is carried out in the same way as when cashing out money. That is, you need to contact the Passenger Agency and write an application.

Cardholders cannot transfer or withdraw funds using the Internet or SMS. The fact is that there is no so-called personal user account. Therefore, all operations with the travel card are carried out at the personal request of the owner. The only thing that is allowed to be done remotely is to replenish the balance of the travel card.

The procedure for returning the amount of money deposited to the card account takes a certain amount of time. Among the disadvantages can also be called the need to personally go to the passenger agency. However, the user only needs to fill out an application and wait for the funds to be credited. Usually the money comes to the bank account within a month.

Possible problems and solutions

If the Troika is damaged and it is impossible to read information from it, the funds cannot be returned to the owner. It is also impossible to return the operation in case of loss of the universal travel card, if it has not been personalized.

You can return only those funds that are in the wallet of the universal ticket. Paid subscription fees are non-refundable. There are exceptions to this rule, money for a paid subscription can be returned in the following cases:

• illness of the owner;
• moving outside the Moscow region;
• business trips;
• dismissal of the travel card holder.

This information is explained on the official website of the Moscow Department of Transport. To consider the application, you will need to provide documents that confirm one of the described cases.

You can return unused funds from Troika if necessary. To do this, it is enough to apply with an application to the Metro Passenger Agency. The application will be considered within 30 days. When the Troika is handed over, its collateral value will be additionally returned. You can receive funds at any cash desk of the Moscow Metro immediately after handing over the Troika plastic chip.