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Samsung Pay is a payment system. Supported cards.

How useful is Samsung Pay?

The service is convenient because you can pay by bank transfer using only a smartphone.

Phone owners no longer have to look for a bank card to pay through the terminal. You just need to activate the application and make a payment. The action will take no more than one minute.

Such a service will save time on purchases, you will no longer have to stand in lines, waiting for sellers to find change for the buyer. Payment is instant.

There is a function to save payments. All financial transactions that are made using Samsung Pay are stored in the application.

Samsung Pay is a payment system. Supported cards.

At any time, the owner of the communicator can open the history, and track the history of purchases.

The application can store an unlimited number of payment cards. Thus, the client can load all his cards into the program and no longer carry them with him.

Technology safety

When using Samsung Pay technology, many smartphone owners have a question – “How safe is it to use such a function?”.

The Korean vendor has set the following three rules to help protect data during payment and prevent hackers from gaining access:

  • Tokenization. During the payment operation, a one-time security token is received from the mobile device, which can only be accepted by one terminal. It is generated randomly. Its main purpose is to hide the bank card code, all data inside it is encrypted. Thus, the transfer of payment details to the terminal is fully encrypted, and excludes the possibility of hacking;
  • KNOX. A special technology that was developed by Samsung to protect their data. The technology is a “sandbox”, that is, it is an isolated virtual space in which all financial transactions or any other user actions take place. Using KNOX allows you to reliably protect the data of smartphone owners from intruders;
  • Confirmation of debiting funds from a means of payment passes either by a fingerprint or through a PIN code. The restriction only works when paying more than 1000 rubles. Accordingly, the withdrawal of funds will not occur without the permission of the user.

How to register in the application?

After the application has been installed on a mobile device, we launch it and go through registration. Two options are possible. The first case is when the client already has an account on the Samsung domain, and the second is when the user purchased a mobile device from a Korean company for the first time.

Let’s first consider how to create an account name on the Samsung portal. If the owner of the smartphone already has it, go to the next step.

  1. On the mobile device, open the “Settings” menu, go to the “Accounts” section. Next, click “Add an account”;
Section “Accounts”
  1. In the window that opens, select the line, as shown in the screenshot below;
Selecting a Samsung account
  1. In the window that opens, select the item “Create an account”;
Create Account Menu
  1. The main window with registration information will be displayed on the communicator screen. We begin to fill in the following.
New User Registration Form

First, the client comes up with an account name. It can be arbitrary, as long as it is easy to remember and unique.

In the next two lines, enter the password and its confirmation. It should be designed according to the recommendations below.

To check the entered data, the user can activate the “Show password” option. The screen will display the data specified in the corresponding fields.

Next, fill in the information about the year of birth, indicate the full name of the owner of the phone. This information is necessary so that if the mobile device is lost, the owner can get it back.

Virtual card

You can also register a virtual card in the Samsung Pay software. The principle of registration is similar to the process for standard bank cards, but there are some differences.

First, the details of the payment instrument are generated by the vendor, without the participation of the user. This guarantees a high level of reliability of the generated data.

Secondly, the service of such a card is completely transferred to the side of Samsung. That is, the user no longer needs to change it, contact the representatives of the financial institution in case of any problems.

Thirdly, the virtual payment instrument will allow the client to secure their payments in the global network. If he suspects that he has been hacked, just go to the Samsung Pay program and block the current virtual card.

Which banks support Samsung Pay?

Most financial structures are ready to work with Samsung pay technology. From their point of view, this is a new technology that will completely replace the standard payment method in the near future.

List of famous banks:

  • Sberbank;
  • Alfa Bank;
  • Gazprombank;
  • Tinkoff;
  • VTB24;
  • Rocketbank;
  • Russian standard.

Separately, I would like to mention the payment card of Sberbank – MIR. This is a new system that was developed in Russia. Mostly used by government agencies.

In 2017, a decision was made to launch a pilot project involving several banks from the list above. They introduced the possibility of using the MIR payment system for contactless payment via Samsung Pay.

After successful testing, the project was approved, and in 2018 the service became widespread. Today, most banks work with the MIR payment system as well as with others. Bank card holders can easily pay for purchases.

How to use Samsung Pay?

Here is a short instruction on how to pay using the contactless payment system.

  1. The customer goes to the store’s checkout and waits for the employee to enter payment data into the terminal;
  2. After the cashier announces the final amount of the purchase, the owner of the smartphone swipes his index finger across the screen from bottom to top to activate the Samsung pay application;
  3. In the next step, the user brings the mobile device to the payment terminal and waits until an inscription confirming the payment operation appears on the screen;
  4. The client puts the communicator in his pocket and takes the purchase.

Why isn’t Samsung Pay working?

There may be different nuances during the payment process. Here is some of them.

  • If the total amount is more than 1000 rubles, the user will have to confirm the payment: put a finger on the sensor on the phone or enter a PIN code;
  • From time to time, terminals lose contact with the financial structure, which, as a result, leads to a delay in confirmation of payment or refusal by banks. In such cases, it is recommended to try again in a couple of minutes to make a payment;
  • There are not enough funds on the linked card. In this case, first of all, it is recommended to check the current balance of the client. And then try to use other cards, since by default only one card is used in the settings of the Samsung Pay application;
  • The customer purchased the phone from other than authorized Samsung partners. That is, he acquired a “gray” mobile device. In such situations, when registering in the Samsung system, the user will receive a message stating that the smartphone does not support the contactless payment option;
  • Every phone’s firmware needs to be updated periodically to contain the required data. It is recommended to regularly update the operating system and applications used to maintain relevance and new features;
  • From time to time, the NFC adapter stops working properly. You just need to restart your mobile device to check its status. If it still does not work, then it is recommended that you contact an authorized service center to resolve the problem.

Samsung service centers

Information about service centers can be found on the official website of the company.

By going to the site, the visitor indicates his device with which he had a problem.

List of Samsung devices

Then he chooses the option he needs and clicks on it with the left mouse button. A list of mobile devices will be displayed on the screen.

List of service centers in Moscow

Search uses special filters. The visitor can choose which SCs he is interested in: direct from Samsung, partner authorized centers, or both.

Detailed information is provided for each company. Worth a five-star rating. The more stars, the more customers liked the SC.

Below is the official portal address and contact phone numbers for more information. Some service centers have recommended visiting hours.

SC loading time during the working day

There are two links at the very end of the line. By clicking on the first one, the client will be shown the location of the service center on a schematic map, and the second one will help to get directions using the Yandex. Cards”.

Samsung support

If a user has problems with a mobile device or Samsung Pay technology, he can contact the vendor’s contact center.

The subscriber dials the number and talks about his problem. If a contact center employee can solve his problem, he tries to help the client. For example, to advise how points are awarded for the Gold status when buying through Samsung pay.

If the issue cannot be resolved immediately, then the subscriber is addressed to the next support line. The company’s employees are highly qualified specialists, and always try to help users solve the current problem.

You can also contact the contact center in other ways. Let’s talk about each in more detail. There is a link to the chat on the official website of the vendor.

Chat with a call center.

User clicks “Start Chat”. A new workspace will open in which you need to fill in the following lines

Registration window

The client enters in the “Nickname” field the name that will be displayed in the chat. The following two fields to fill out are optional, but they can speed up the response in case of a problem with a technical device. It is recommended to specify parameters.

After that, the user accepts the agreement, and clicks “Start”. He will have access to an online dialogue with a support staff member.

The second way to contact the call center is by e-mail.

Support email

By clicking on “Write a letter”, the visitor is sent to the site with a choice of one of two categories: general or technical. After activating one of the options, the user gets access to the form for sending a letter through the vendor’s website.

Form for sending e-mail

The client specifies the type of request, and then enters his name. As means of feedback, you must specify an e-mail and a contact phone number.

The second part assumes that the client provides detailed information about the problem that has occurred.

Detailed information entry form

The top field serves as the heading of the letter, and in the message the user talks about the problem that has occurred. If the client needs to upload screenshots, then you should use the appropriate field below.

After that, the user, if desired, confirms his consent in the fields below, and clicks “Submit”.

The answer will come within a few days. If necessary, the client will be contacted at the specified phone number.

Samsung also has social media accounts.

Social media profiles

The user follows the link and asks his question in private messages. Operators are almost constantly online and are ready to provide a detailed answer to the question asked.


Here are the positive aspects of using Samsung Pay compared to other similar services:

  1. Samsung developed this technology to support not only bank cards with a chip, but also old-generation magnetic stripe payment instruments. MSD technology generates a virtual field identical to the magnetic one, as a result of which the terminal accepts it;
  2. Samsung’s unique development called KNOX is a virtual isolated space that can protect the user when using Samsung Pay. This technology conducts all financial transactions in its environment, and, in case of suspicion of hacking by an attacker, simply blocks access to other smartphone functions;
  3. When using contactless payment technology, smartphone owners receive bonus points in partner stores or from participants in promotional programs. Accumulated bonuses can be spent in the official Samsung store;

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