The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what’s the problem?

Why NFC doesn’t work on Honor and Huawei

There are several reasons why NFC does not work on Huawei and Honor:

Possible causes of problems

The payment system works stably, but from time to time the card fails. The following reasons contribute to this:

Each of the listed reasons differs in its way of solving the problem.

Contactless payment Sberbank does not work – possible reasons

There are situations when Sberbank contactless payment does not work. Such failures interfere with daily activities, we suggest learning the root causes of the problems and how to fix them.

Causes and their elimination. Ways to resolve problems with a bank’s plastic card

Hello, dear readers of the AboutCash.ru site! From this article you will learn about why a bank card does not work, what reasons affect the performance of plastic cards and their elimination methods.

Why doesn’t my bank card work

There are quite a lot of different reasons due to which plastic cards of banks may not work. It is worth understanding what is the reason that the card is not readable at an ATM or payment terminal.

What is a stop list in transport?

The card or phone is put on the stop list of the transport system when the bank fails to debit the money for the trip. This can happen if there are not enough funds on the card. After a successful write-off, cards and phones are removed from the stop list automatically within 24 hours.

Why did contactless payment on the card stop working?

Conclusion Contactless card payment may not work if the terminal loses connection with the bank, if the chip on the card itself or on the reader or smartphone fails, if the partnership between the credit institution and mobile services is broken, and also due to for software failures.

Causes of inoperability when working with an ATM

The main reasons why a bank card does not work in an ATM:

Let’s find out why the bank card does not work. This can also happen not only near an ATM, but also, for example, when paying for tickets, in a supermarket, and in other circumstances when such a situation is not at all pleasing.

Why was the card demagnetized?

Even if it is demagnetized. A bank card can be demagnetized for several reasons, said Alexander Petrov, director of the payment card department at PSB. One of them is due to the influence of electromagnetic radiation, the other, no less common, is due to the physical impact on the card.

The first thing to do is figure out why NFC stopped working on an Honor phone. Most often this happens for the following reasons:

Above are the main reasons why NFS does not work on Honor 8a, 9x, 20, 10i, 10 Lite, 9 Lite and other models. With this information, you can decide on further steps to troubleshoot.

Why did contactless payment on my phone stop working?

If NFC payment stops working, you should restart your phone and clear the cache, check the chip is working, then check the current compatibility of the linked payment instrument and service. If everything is in order with this, it is worth resetting the application, adding cards again, checking the power saving settings.

Contactless payment with a Sberbank card does not work

A bank card with Wi-Fi, as some customers call plastic with a contactless payment system, quite often does not work. If the card is not readable by the terminal, there is no need to panic, the reasons may be different. But there are major problems:

Contactless payment by card may also fail due to a malfunction of the terminal or problems with the software.

Why NFC doesn’t work on Honor and Huawei phones

Why doesn’t NFC work on Honor and Huawei phones? There are several reasons why payment does not go through an online wallet. And they all require the intervention of the owner of the phone. But do not forget about security, try to solve these problems yourself. Especially when it comes to applications and tools with personal information about a person. Below we will describe the options for troubleshooting problems with the payment module.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Why the Sberbank card is not readable in the store

Bank cards have become so tightly integrated into our everyday life and have simplified most of the calculations that sometimes it seems that it will be impossible to do without them. Although breakdowns rarely happen to them, especially if properly stored and used, trouble can still happen at the most inopportune moment. For example, when paying at the checkout, the terminal will not be able to read the card, or the ATM simply does not recognize the plastic. There are many reasons why the Sberbank card is not readable, let’s try to figure it out.

Why NFC does not always work – 5 reasons that are easy to fix on your own

The NFC module is a very useful thing. This is the hallmark of a new generation of smartphones. With NFC, you can transfer media files, maps, and other information. And most importantly, if the smartphone has this module, it becomes possible to pay for purchases without a wallet – just bring the phone to the payment terminal to pay for a service or product in a matter of seconds.

However, NFC does not always work. And there are several reasons for this, and their elimination is a task of 5 minutes. And often it is quite possible to cope with difficulties without the help of specialists from the service center.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Why contactless payment with a Sberbank card does not work and what to do

Since the advent of contactless payment with a Sberbank / other bank card or using a phone, many have forgotten that you can use plastic in the old fashioned way by inserting it into the terminal.

Contactless payment is convenient and trustworthy, since no one except the owner takes the card in hand. But it is with cards that have an NFS system that problems have recently arisen more and more often. Sometimes you put a card with contactless payment to the terminal, but it does not react in any way. Then you insert it in the usual way and the payment goes through. Why this happens and what to do in such a situation, we propose to understand.

Now more and more people are starting to use mobile payments. It is convenient, does not take much time and frees pockets from heavy trifles. But for beginners, there are often cases when contactless card payment does not work. Why this happens is discussed below.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Reasons for not working when paying through terminals

In addition to withdrawing cash from ATMs, card payments can be made through payment terminals. Such payment can be made in supermarkets, gas stations and other stores where payment terminals are installed for making payments.

What could be the matter if the bank card is not readable by the terminal:

If you have ruled out the above options for a card malfunction for your situation, you can always personally contact the bank or call there to find out the details, and then order a card reissue on the website or at your bank branch.

It should be remembered that even if your card has stopped working, this is not a reason to throw it away, even if cut. For the greatest security, it is worth giving the card to the bank employees for its destruction.

What is contactless payment

To begin with, let’s figure out what contactless payment is on the principle of a bank card. A new type of means of payment received a special NFC chip with an antenna. The microcircuit stores payment details (this function was previously performed by a magnetic strip), and the transmitter, which generates a magnetic field and through which the details are transferred.

In turn, the terminal also has this module with a magnetic field. When they are close to each other (up to 10 cm), data is transmitted using a special protocol. The two most common types are Visa and PayPass. Also, recently the Chinese project Union has been expanding its borders.

That is, to summarize, contactless payment is a bundle of two chips that interact with each other through a magnetic field according to a special protocol.

Why did NFC suddenly stop working in my honor phone?

What does it mean stopped? GPAY swears? What is the default payment system in the settings?

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There are several main reasons why a bank card is not readable: from a breakdown of the plastic itself to a malfunction in the Sberbank system. Some of the problems are identified independently, and some will be seen only by a bank employee. Let’s analyze the most common problems.

Plastic breakage

The most common reason why plastic is no longer readable by payment devices is its breakdown. This can be either mechanical damage to the integrity of the magnetic strip or the built-in chip. Most often, this situation occurs due to improper storage of the card: carrying it in your pocket along with the keys, contact with other hard objects and intentional damage. In this case, it will be impossible to use it in the future.

Degaussing

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Another common cause of malfunction is demagnetization. Since most cards are issued using a magnetic strip for recording and storing individual data, it is logical that plastic cannot be used if the strip fails. The probable causes of damage to the magnetic strip, in addition to mechanical impact, are:

Pay attention! If you drop the plastic into water for a moment, but then immediately wipe it dry, then there is no reason to worry, it will perform its functions properly.

Expiration date

Expiration is one of the reasons why the Sberbank card is not read in the store. All plastic is produced with an exact expiration date, it is printed on the front side.

Ideally, a new card is received before the expiration of the old one. To do this, it is enough to contact the bank branch where the contract was drawn up and order a reissue with a subsequent replacement in time. But if the deadline has already expired, and the client revealed this later, then you can immediately go to the bank, since the new card is already there.

It is not possible to withdraw money or pay at the store with an expired card. The system will always give an error. As a rule, the shelf life is 1-3 years, depending on the type and type of plastic.

Blocking

If a bank card suddenly stopped being read, it is very likely that it is blocked. There are several reasons for this:

In addition, the client could block it himself in case of loss, so that the attackers could not use the money.

The first reason why Near Field Communication (NFC for short) refuses to work is that the distance between devices is too long. The main condition for the correct functioning of the module is the minimum distance between the smartphone and the payment terminal.

Just bring the gadget closer and everything will work.

If, after reducing the specified distance, NFC stubbornly continues to be silent, it is worth looking for another reason. And the most common of them will be described below.

Reasons for Android

First of all, you should check if the module is disabled by accident. This may well be if the smartphone, for example, has activated the power saving mode. Go to your phone settings and select the NFC section.

If it is inactive, just move the slider to “On” mode.

Another reason why NFC may not work is the incompatibility of devices. And there’s nothing you can do about it. You will have to look for another payment terminal or pair with a more accommodating gadget if you need to exchange information.

It happens that NFC worked properly at home, and an attempt to “pay by phone” abroad ends in a fiasco. And, getting into such a situation, do not rush to sin on your smartphone. The fact is that the Google Pay application (or Android Pay) does not work in all countries.

The list of allies includes:

The full list can be found on the website. But if the state in which you are located is not on the list of countries supporting the service, then you will still have to get your wallet.

Other common reasons include a problem with the Google Pay app itself, as well as a malfunction of the NFC chip itself.

And in these cases there is every chance to establish the normal functioning of the module.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

For iPhone

We can say that the situation is similar with the iPhone. That is, the reasons for the failure of NFC are still the same: a faulty module and bugs in the Apple Pay system.

In the same way as in Android, the NFC function may not be activated in an apple smartphone. The iPhone module also does not interface with every device, and the list of countries in which Apple Pay works is limited.

And again, if you own an iPhone, this does not mean at all that it has NFC, since the Cupertino developers began to install these modules, starting only with the 6th model of the legendary Apple.

There is another reason why the module may not work. And that goes for refurbished iPhones. And restored in the basement. As a rule, self-proclaimed masters simply remove NFC. Therefore, if you are a client of such sharashka offices, then you can forget about the module.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Reasons for not communicating

Now to the point. Most often, contactless technology is used to pay for purchases with a bank card. Therefore, this is where users often encounter all sorts of problems. One of the frequent cases is the loss of communication.

It is worth noting here that there will be communication between the terminal and a smartphone with NFC enabled even without a cellular or Internet signal. The only exception is the low battery of the first or second. In other cases, the connection occurs through a magnetic field that does not need the Internet.

If the reader has no signal, then nothing can be done. You will have to wait until the connection is restored or pay in cash. Also, users often complain that PayPass has stopped working. This usually means that the chip or antenna has been damaged.

Pay attention! If payment is made through the phone, then the protocol was turned off during the update in the application. This can be found when using Apple Pay or Sberbank Online on an iPhone. In this case, you need to go to the personal account of the mobile platform and enable it manually.

Terminal not working

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

There can be only two problems with the reader – there is no connection or the chip is broken. The first seller will see on the display of the device. In the second case, it is worth waiting until someone else tries to pay for purchases with their means of payment. If he fails, then the problem is with the terminal chip.

Zero balance

Using contactless payments it is very easy not to keep track of the balance of the card. If the transaction does not go through due to lack of funds or zero balance, the cashier will report this.

System failure

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Software failures are rare. Perhaps the terminal lost contact with the bank for a short time. But when using mobile services, this phenomenon, alas, is quite frequent. The failure usually occurs during binding. In this case, you need to check that:

  • the payment instrument supports contactless payment;
  • the bank is a partner of the service;
  • the phone has NFC (a common case with iPhone and Xiaomi smartphones. Before buying, you should make sure that the chip is present);
  • Android version 4.4 and above;
  • all details were filled in correctly.

Usually the problem is related to one of these points. But, if the binding was completed without problems, and the service gives an error at the checkout, you should try to restart the gadget. If this does not help, you should relink the contactless card again.

Old style reader

Another problem with the terminal. The infrastructure is still developing and not all stores have NFC readers installed. Therefore, before shopping, you should make sure that there are contactless payment support stickers at the checkout.

These include Visa Pay Wave and MasterCard PayPass stickers. The symbols of Google, Samsung or Apple Pay mobile services can also serve as an indicator.

Additional information. In the case of using Samsung Pay, the lack of a new terminal is not a problem. Using the MST-chip, if available in the phone, you can pay as if with a magnetic tape card.

Map damaged

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Sberbank is one of the leading banks in the country. He was the first to start issuing contactless payment instruments, but it is he who often does not have PayPass on the card. Technical support always has the same answer: “Contact the nearest branch and order a reissue of the payment instrument.” That is, if payment by touch does not work, then it can no longer be repaired and only a replacement will help.

Bank blocked the card

The credit organization has the right to block the card in case of:

  • breach of service agreement;
  • suspected fraud;
  • incorrect authorization three times in a row;
  • if the bank has lost its license;
  • on the basis of an order from bailiffs.

You also need to keep track of the “expiration date” of the card. Payment means wear out and many banks set a limit on them, after which it must be reissued.

Other reasons

In addition, there are several more reasons:

  • the owner forgot to activate the card;
  • the contactless chip in the phone was damaged when dropped;
  • the bank is no longer a partner of Visa or MasterCard.

You can check the functionality of the chip in your phone using a second smartphone with NFC. To do this, you need to try to transfer data from one gadget to another, as they used to do through the infrared port.

You can check the relevance of the agreements between the bank and contactless payment services on the official website.

How to use a non-working card?

Unfortunately, you will not be able to use a damaged plastic carrier to pay for goods or services. But, there is an alternative way to withdraw cash.

Step-by-step instructions on how to withdraw money from a non-working media:

It is noteworthy that you can withdraw funds in this way during the working hours of the organization. It is not possible to withdraw cash at night.

Let’s figure out what to do if the Sberbank card is broken, for how much it will be restored.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

NFC stopped working on Honor phone

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Has NFC stopped working on Honor? Restart the application, make sure that the function is enabled and used correctly, change the power saving settings, check the availability of funds in the account, charge the battery or remove the case. These are just some of the steps to solve the problem. Below we will consider what could be the reasons why the module suddenly stopped working, and how to proceed to restore its performance.

Troubleshooting when a bank card does not work:

What to do if the bank card is damaged?

To replace a damaged card, you need:

What to do if the Sberbank card is broken, demagnetized and unreadable?

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

A plastic card is a universal payment instrument representing a non-cash payment system that greatly simplifies life, saves time spent on purchases and payments, transfers.

Once paying at the checkout, you may find that the card is not readable. It can fail for a variety of reasons. Consider the reasons why the Sberbank card is not readable.

How to deal with damaged plastic?

The only thing that can be done with a card that is not recognized by readers is to reissue it again. To do this, a number of actions are carried out:

The bank does not provide for fines and additional fees for damage to plastic.

What does it mean if an ATM spits out a card?

The ATM spits out the card without accepting it for servicing

Either the card is damaged (for example, the magnetic strip is demagnetized), and the ATM “does not see” it. First of all, carefully examine the inscriptions on the ATM – there are logos of all the systems that it serves. If you don’t find “your own”, look for another ATM.

How to solve the problem?

If you can’t pay for a product or service using contactless payment, you don’t need to panic. There are a number of steps you can take to fix the problem:

If the above methods do not help to solve the problem with contactless payment with a Sberbank card, try restarting your smartphone. It is also worth trying to pay by the card itself without a phone. If it doesn’t work anyway, it may be demagnetized, then you need to order a new one.

Often there are problems with the NFC terminal itself. In this case, you should make a regular payment with a card by inserting it into the device and indicating your pin code.

All new Sberbank cards support contactless payment, so you need to order a reissue of the old one.

Yes. In Sberbank, when reissuing cards ahead of time, you must pay 150-300 rubles for a replacement, depending on the type of plastic.

If the card does not work with NFC technology

Sberbank is considered the first financial institution to start issuing plastic cards with a contactless payment function, which include Pay Pass from Mastercard and Paywind from VISA.

These banking products have certain advantages:

Users also noted disadvantages:

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

To carry out a transaction, a bank card is linked to a mobile phone using a special application. To do this, the front side of the card is scanned, or the information on it is entered manually. An employee of a financial institution checks the accuracy of the information and confirms the activation of the NFC function on the Sberbank card.

If the card loses the ability to make contactless transfers, the time for paying for goods and services increases. If Pay Pass does not work on the Sberbank card, determine the cause and take measures to eliminate the problem.

What should I do if the card stops being applied?

If a bank card has stopped working, but has no visual mechanical damage, and its validity period has not expired, it is probably demagnetized. To restore the card, you should contact the nearest bank branch, where you will have to write an appropriate application for reissuing plastic.

How to fix the problem

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Since there can be many reasons for malfunctions, the first thing to do is to find out from the cashier if there are any problems in the operation of the reading machine. If not, then immediately call the bank and ask to check the status of the means of payment.

When using mobile services, you need to reboot your phone. If it does not help, then rebind the card. If nothing changes in this case, then check the performance of the chip and the partnership of the issuer.

Can I use non-working plastic?

It will not be possible to use damaged plastic for real transactions and withdrawing money through an ATM. However, no one has canceled contactless payment if such an operation is available. As a rule, if the account is not blocked, then you can pay using your smartphone.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Another option is online transactions and transfers. With an active account, the client can continue to make non-cash payments to pay for goods and services. And you can also make an electronic transfer of funds to the account of another working card. However, additional fees may apply for this.

The last option, if the bank card is not readable by self-service devices, but there is a need to withdraw cash, contact the bank branch with a passport. The operator will identify the owner of the account and debit the funds without using plastic.

Is it possible to magnetize the card?

Alas, there are no ways to magnetize the card yourself after demagnetizing it, so that later you can again use it for its intended purpose. However, there are alternative methods of getting money from plastic, even if it is not in working condition.

Sberbank contactless payment not working

Often, when paying in a store, the buyer finds out that his bank card cannot make contactless payments. In this case, first of all, you need to check the balance. If you have money, but Sberbank contactless payment does not work, you need to check the following points:

The NFC function may not be activated in the smartphone settings. It is impossible to exclude hardware failures of the smartphone. There is also a failure in the operation of the POS terminal, but very rarely.

The interaction of a smartphone with NFC and a POS terminal will be supported even if there is no Internet on the phone. Contactless payment will not work only if the smartphone or POS-terminal is discharged.

With a normal battery charge of the POS-terminal, interaction is provided by a magnetic field – that is why Internet is not required to read information from a smartphone

Sberbank contactless payment will also not work if the reader has lost the signal. In this case, you will have to wait for the connection to be restored or pay for the purchase in cash. PayPass malfunctions indicate damage to the chip or antenna.

POS-terminal does not work

There are two main reasons why a POS terminal fails.

Also, one should not forget about the balance of the card – often the owner forgets that there are no funds on his card.

Zero or negative card balance

If the reason for the refusal to complete the transaction is the zero balance of the card, the store employee will notify the buyer about this. This information is displayed on the terminal screen.

Hardware and software failures

Malfunctions in the terminal software are very rare. As a rule, they are expressed in a short loss of connection.

NFC malfunctions may occur during card linking. In such a situation, it is recommended to do the following:

It is necessary to check whether the payment data and card data are entered correctly in the smartphone itself

You should make sure that the card is not blocked by the bank. The contactless payment method will also not work in the following situations:

Thus, it is usually not difficult to solve the question of why Sberbank contactless payment does not work.

After carefully checking each item in this manual, the user will find exactly the reason why NFC stopped working for Sberbank.

What should I do if the chip is not readable on the card?

If the bank card is no longer readable, then most often the reason is demagnetization. Just do not keep it near any electrical appliances and various gadgets. This also happens when the card chip itself is damaged.

Is it possible to withdraw money from the account when reissuing the card?

Withdraw money through the cashier, the card is being reissued

When the card is reissued, the card account remains the same, so you can safely contact the bank with a passport to withdraw money from the card account.

Features of contactless card payment

NFC stands for near field communication, which means “near field communication”.

NFC technology allows you to make contactless payments by attaching a card to a device (terminal / ATM) that supports this type of payment, or using a smartphone.

You can also order a digital card from Sberbank in just a few minutes. Find out what it is and what are the benefits of digital cards.

Which Sberbank cards support contactless payment?

Now all new cards issued by Sberbank, Visa, Mastercard, MIR payment systems support the contactless payment function (they have a special built-in chip), which has separate names depending on the plastic payment system:

And if the client has an old card that does not have a Wi-Fi icon and a chip and is intended for payment through the terminal in the old fashioned way, it can be changed at the bank by ordering a reissue.

All new Sberbank credit, debit, youth cards support the NFC function and have a special chip. If there is no Wi-Fi icon on the card, you can order a reissue.

What are the benefits of NFC cards?

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

The NFC system on a Sberbank card allows you to make purchases by simply touching the plastic to the payment terminal or ATM. It is convenient and reliable, and also helps to save time. Also, the card can be synchronized with the phone, so as not to get it out of the wallet once again. So it does not demagnetize quickly, and the holder does not risk exposing its number or CVC or CVV2 anywhere. This is a kind of protection against scammers who strive to get card data.

The main advantage of contactless card payment is that you do not need to enter a pin code.

True, this rule only applies to small amounts. If the amount of the check is more than 1000 rubles, you need to enter the PIN code of the card at the payment terminal. When using a card with contactless payment at an ATM, the password is always entered.

How to connect the card to the phone?

Cards that support the NFS function (have an antenna icon) must first be connected to the phone in order to pay from it. Or, after activating the card, you can pay with it by attaching it to the terminal.

To connect a Sberbank card to your phone you need:

If you have an Iphone, you need to open the Wallet application (pre-installed), then press the plus and enter the card number, CVC code, expiration date to add to the payment system.

How can I find out if the card supports contactless payment?

To understand if your plastic has a quick payment function, look at the marking on the front side. If there is an antenna icon on the front side of the card, then the card supports contactless payment.

Available solutions

Let’s start with problem number 1 – incorrect operation of systems.

To make a payment using NFC, the module needs to be correctly paired with the corresponding application:

And if the latter give failures and errors, then it is unlikely that they will be able to cope with the task. Go to the applications and carefully check the data. Perhaps you forgot to tie a new card or changed the password on it. The system works with old information and, accordingly, is blocked by your bank.

By the way, the problem may also lie in the bank itself. If this is a new, unknown institution, then it is quite possible that it has not yet contracted the above applications.

And, of course, those who wish to pay for their purchases via NFC should carefully follow the updates. If the auto-update function is disabled on your smartphone, you should look into the application: the installed version may already be outdated.

Problem number 2 (faulty NFC module) can also be solved on your own, but this is far from being given to everyone.

And if the internal structure of a smartphone is a new and wonderful world for you, then it is more expedient to leave this matter to the master. Only a real one, and not one that, after assembly, parts remain on the table. Still, a smartphone is not a cheap thing.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

As you can see, most problems are solvable, and it may take just a few minutes to fix them. Therefore, you should not rush to radical measures, because the likelihood that NFC will work again is very high.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

We know why the contactless card of Sberbank sometimes does not work. Let’s try to figure out what to do in such situations.

Recall that your actions are determined by the reason why the card does not support money transfer:

If the problem is related to your smartphone, please restart it. You may need to reset all card settings and relink it.

Certain background applications are interfering with NFC. Remember that the battery charge of the phone must be sufficient to ensure the operation of the NFC chip.

If contactless payment does not work on the Sberbank card, do not panic. A list of measures will help in solving most problems.

What to do if NFC does not work on Honor and Huawei

In the first case, if the synchronized information has been reset, you will need to re-authorize in the application, delete and re-add all the cards. If the payment card is inactive, or the account has been closed, contact the bank to restore them. In the case of system outages, a standard reboot and clearing the cache will help. In rare cases, when the phone is heavily contaminated with virus components, a factory reset will be required.

If the phone stopped making payments through the sensor after a fall or a strong blow, you should contact a specialist at the service center. There is a possibility that the contacts have moved away or it has completely broken.

After update

Google Pay software is responsible for the remote transaction technology. It needs to be regularly checked for updates, clear the cache. As soon as a new version comes out, take two minutes and reinstall. Then he will not lag when making payments.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

But it happens that the contactless payment function stops processing after the update. This is because the new version is incompatible with the old settings. Here you will need to perform “Restore and reset”, where all the current parameters of the smartphone will be deleted.

Then the installation of applications will happen again, and NFC will be comparable to your version of Android.

Not accepting card

Another difficulty that users face is that Huawei contactless payment software does not accept the card. In this case, you need to delete all valid details from there, clear the device cache, and add it again.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

NFC not supported

If the screen shows that the NFS is not supported, although you had it before, you should contact a specialist at the service center. With such “symptoms”, problems in the operation of the module itself are obvious. It needs to be either repaired or replaced.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Among specialists, give preference to those who have their own office and are known around the city. Before going to the master, read the reviews about his work. It is better to contact the Huawei centers. But they are not located in all cities.

Media problems

A bank card is a unique payment instrument that provides non-cash payment. The main function is to identify the holder as a subject of the payment system.

There are 3 identification mechanisms:

It is noteworthy that barcode media are not used by payment systems, as they are poorly protected from data theft.

A chip and a magnetic strip act as a kind of information storage. They contain information about the holder, his solvency. Plastic media is no longer readable when one of the elements is damaged.

Below are the reasons why the chip or magnetic strip is damaged, the card is no longer readable by the terminal, ATM.

Most often, debit cards become unreadable due to degaussing. This is due to:

Most often, they can become demagnetized due to contact with phones or tablets. For example, many people wear plastic under their phone cases. This contributes to the demagnetization of the magnetic strip, prevents the terminal from reading it.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Expiry date

The plastic carrier has a strictly defined service life. The term is indicated on the front side, displays the month and year before which it can be used by the holder.

Upon expiration of the term of use, the owner must order a reissue of a bank card. The procedure is free.

If you do not change the old payment card for a new one in time, it will no longer be readable, and it will become impossible to pay with it.

Most holders are interested in the question of how long the life of media is. This indicator is individual and depends on the product category (standard, gold, etc.). On average, the duration of walking does not exceed 3 years.

The blocking procedure is performed for various reasons, as a result of which all actions are frozen, the card stops working. It is not possible to pay with it or withdraw cash from an ATM.

As a rule, the lock is ordered by the holder in case of loss. There are other reasons why this happens:

If you did not block the card yourself and are sure that your actions were not illegal, the first thing to do is to contact the bank branch. Employees are required to promptly deal with the situation and restore the card.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Also, the plastic is no longer readable by the terminal as a result of a breakdown. You can break it without observing the rules of storage and operation. For example, carrying a card in the pockets of clothes wears out its reading chip, damages the magnetic tape.

If the Sberbank card is broken, you must order its early reissue. Since the breakdown occurred through the fault of the owner, you will have to pay for the restoration procedure.

The actual question is, can a card break if washed? The reading chip is susceptible to various mechanical influences, and contact with water is detrimental to it. Ordinary washing causes enormous damage to the plastic cashless tool. After washing a card with things, at the exit you will receive a piece of plastic that no terminal will accept.

What to do if NFS stops working

NFC malfunction on Honor often catches at the most unexpected moment, for example, during a payment. In this case, it is difficult to figure out how to save the situation and restore the device to working capacity. But a few simple steps can return the device to normal mode.

Check that the option is enabled

One of the reasons why NFC does not work in an Honor phone is a disabled module in the phone. To check, do the following:

If it is gone, go to “Settings”, and here “Other connections” and NFC. Now move the toggle switch to the right side.

Make sure to match the application conditions

Often, NFC does not work when paying using Honor due to a number of conditions not being met. Let’s highlight the main problems:

Failure to meet any of the conditions is the reason why NFC does not work on Honor 8a or other smartphone models.

Fix app crashes

In a situation where NFS stopped working on Honor with Android, the reason may be a failure of the mobile application itself. In such a situation, do the following:

Practice shows that if NFC stops working on Honor 8a or another smartphone, the problem can be solved by removing and adding bank cards. This eliminates communication errors.

Check NSF

If NFC suddenly stops working on Honor, the reason may lie in a mechanical malfunction. For example, the chip could fail during the impact or be defective from the very beginning. To check the version, try using NFS to transfer a file. If it is transmitted, then everything is fine with the hardware, and the module has ceased to function due to software failures.

Being in a country where the system does not function

In a situation where NFC stopped working on Honor 10 or on another model, the geographical location may be the explanation. For example, you are in a country where the NSF does not operate. There are few such states, and most often they belong to third world countries. To avoid difficulties, it is important to clarify this point before the trip.

Make sure you have funds in your account

It happens when payments used to be normal, but now NFS suddenly stopped working on Honor 8a phone or on another smartphone with a built-in module. The reason may be the lack of funds on the linked bank card from which the payment is made. It is also impossible to exclude the moment that the bank could refuse to work with the service, or the terminal itself does not support the payment option via NFC. Often, if the terminal stops working, the seller himself informs about it.

No Internet

The presence of NFC on Honor allows you to make payments even if the Internet has stopped working. But with frequent use of the NFS without connection, the built-in tokens for data transfer may run out. Internet is required for the system to work again. On average, the number of offline transactions rarely exceeds six.

Energy saving operation

One of the reasons why NFC does not work on Honor is the inclusion of battery power saving mode. To correct the situation, do the following:

Please note that new versions of Android do not provide such a menu item, and NFS does not turn off in economy mode.

Additional steps if the module stops working

If for some reason the NFC on Honor is missing, try the following:

Note that some mobile operators issue SIM cards with NFS module. They help out if NFC stopped functioning on Honor, or it wasn’t there at all.

Now you know what causes module failures and how to solve the problem. Share your experience with NFS in the comments to the article. Have you ever had a situation when the module suddenly stopped working, and how did you manage to bring it back to life?

What to do with a damaged card?

If you find that the card is no longer read and accepted by the terminals, you must immediately block it. This can be done in the following ways:

After completing the blocking procedure, you must contact the bank branch to complete an application for restoration.

Step-by-step instructions on what to do if the Sberbank card is demagnetized:

The bank will charge a fee to restore damaged plastic. The price of the service depends on the category – standard, gold, etc. Initial base cards are reissued for 30-60 rubles. The procedure for restoring products of prestigious categories is estimated at 150 rubles. If desired, the commission fee can be debited from the personal account linked to the card.

The card will be restored within 5–14 days. You can speed up the procedure by purchasing the service “accelerated issue of a new card”. The reissue price will increase by 100 rubles.

Good to know

What to do if the Sberbank card is not readable? Most people are not aware of the specifics of this problem. It is important to understand that the difficulties in card readability are not in the plastic itself, but in the reader (ATM or terminal).

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

If the ATM was incorrectly rebooted or there were some failures in the system, it may not accept cards. You should not immediately block it and demand a reissue, since these procedures are irreversible. Try inserting the card into another device.

Plastic media guidelines:

Summarizing all of the above, we can conclude that the life of any payment card depends on how it is handled. Follow all recommendations for storage, and then your payment instrument will last as long as possible.

What happens to the money when the card is reissued?

When reissued, only the card changes, and everything else remains the same. All money that was on the reissued card is automatically transferred to the new one. The reissue can be initiated by the client himself voluntarily (the card is lost or damaged) or involuntarily (the card has expired).

Where NSF is present

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

Contactless technology can be used in:

  • payment of fares in municipal transport and in some taxi services;
  • pay for purchases at the checkout in the store;
  • use as a magnetic key or pass;
  • pay for delivery by courier;
  • use as an electronic business card.

Can I withdraw money from my account without a bank card?

You can withdraw money from the card without a card

Solving the problem “The software on your phone does not meet the requirements”

Previously, the error “The software on your phone does not meet the requirements” and the loss of the ability to pay for purchases contactlessly via NFC through the Google Pay application were mainly faced by owners of Huawei and Honor smartphones who received root rights or installed firmware from third-party developers on their smartphone .

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

But now more and more users are facing it, including those who did not root their smartphone, and their phone model was officially certified by Google to install Google services even before the imposition of sanctions.

Fortunately, for users whose devices are Google-certified and have the latest up-to-date firmware, this problem can now be solved without much difficulty. We hope that this is a bug, and not a tightening of Google’s policy towards Huawei.

The solution to the problem in most cases is quite simple:

If the above steps did not help you, then you also need to make sure that you have the latest available version of the official firmware for your device. It does not hurt to additionally check for updates for these applications, especially Google Pay.

Some users find it helpful to completely uninstall the Google Pay app and reinstall it.

As a more radical alternative, a full reset of the device to factory settings.

Important! The reason for the massive Google Pay error on Huawei and Honor devices on 09/09/2020 is the lack of a Safetynet update and the revoked Google Play security certificate for all Huawei and Honor devices that do not have the appropriate security patch installed.

Below is a screenshot from the Google Pay app settings with the correct certificate in Play Protect. The lowest settings item.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

And with a revoked/expired security certificate in Play Protect.

The bank card stopped working when applying, what should I do and the contactless Sberbank card does not work at ATMs, what's the problem?

You can check the availability and correctness of the certificate, as well as the results of passing the SafetyNet text through this application – SafetyNet Test.

If after all the manipulations described in the main part of the instructions, the payment did not work for you, and the security certificate on Google Play has failed, then you just have to wait for an update from Huawei.

Operating instructions

As previously noted, damage to the card occurs due to its improper use and storage. In order for it to operate throughout the allotted period of operation, it is enough to follow the rules:

Subject to these recommendations, there will be no question why the Sberbank card does not work.

Can the card become demagnetized when worn near a mobile device?

With a small degree of probability, demagnetization can occur upon contact with the phone. However, the likelihood of such an outcome is relatively small, especially for short-term exposure.

How much does it cost to repair damaged plastic?

If the card fails due to the fault of the user, then the fee will be from 50 to 200 rubles for reissuing. But if it gets corrupted without human intervention, then re-release will be free.

Is it possible to withdraw cash at night from a non-working card?

It will not be possible to withdraw money from a non-working card through an ATM. However, you can withdraw money to another working plastic and cash it out at any convenient time.

What will happen to the card if you wash it?

In most cases, exposure to high water temperatures and severe impacts on the drum and other hard objects (buttons, zippers) may damage the card and render it unusable.

Conclusion

When using bank cards, the plastic owner is obliged to know as much information about them as possible in order to avoid unforeseen situations. This concludes the review on why the bank card does not work and how to eliminate its inoperability ends, we wish you success!

Now it’s clear why contactless payment with a Sberbank card sometimes doesn’t work. If none of the methods helped, find a regular ATM and withdraw cash or transfer money in the usual way by entering a PIN code.

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