PayPal Russia Support

When should I contact the SP?

According to the company itself, any question can be clarified. But it’s better to first look at the “Help” section on the PayPal website, as there you can find answers to most questions.

If you did not find the answer to your question, the wording is not clear, or you need the help of a technical specialist, then you can contact technical support. Most common reasons for contacting:

• Consultation on payment system services.
• Account security questions.
• Data recovery.
• Cancellation of payment.
• The recipient did not receive money.
• Problem with attaching a bank card.

There are two ways to contact Paypal support:

• Call PayPal support in Russia with the access code.
• Send a letter via the service’s internal mail.

Let’s figure out how to do it.

Accompanying by phone

To contact the representatives of the payment resource, the best way out is to call the support service. PayPal number: 8-800-333-2676. The hotline does not work on weekends, and on weekdays calls are accepted from 10:00 to 20:30 Moscow time.

How to call operators? Before calling, you need to write down a one-time code that will help identify the subscriber.

Follow these steps:

1. Log in to your account.
2. Find the “Contact Us” section at the bottom of the page.
3. Open the page and select the right column by clicking “Telephone support”.

A window will open in front of you, where a one-time code will be indicated, for each call you will receive a different code. This section also contains the number for international calls, where you can get technical instructions or general information. Communication by e-mail

Another convenient way is to communicate by e-mail. How to write a letter? Return to the “Contact Us” section and select the “Email Support” field. What to do next?

Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:

• 8-495-580-95-57 (Moscow number).
• 8-800-555-67-34 (Free number for calls from any region of Russia).
• 8-800-333-51-73 (Apple Store Customer Service).

For any of these numbers, Russian-speaking employees will be ready to advise you from 9.00 to 21.00 on weekdays.

When you call any of the phones, you will be greeted by an answering machine. If for some reason you cannot get through his commands or do not want to do this, then you can order a call back – the company will call you. To do this, go to this page and:

1. Choose a product for which you need help (anything, I usually indicate the iPhone).
2. Answering the question – what is the problem with the iPhone? The best thing to do here is to tap on “iCloud, FaceTime & Messages”. This is the only point, after which it immediately transfers to the feedback form, without any clarification.
3. Click on “Talk to support now”.
4. Enter the serial number of the product (how can I find it?) or sign in with an Apple ID (this is necessary in order to understand that you are really a real person).
5. We order a call back.

The incoming call will not be from the numbers listed above, but from others. It can be a number from any country (I got calls from the Philippines, Bangkok and somewhere else in Asia). There is no need to be afraid – a Russian-speaking employee will talk to you and this call will be free.

Don’t want to talk for some reason? You can always communicate with technical support through a special chat. To do this, repeat all the steps indicated just above, the only thing, on the third paragraph, select: “Chat”. It also shows the approximate waiting time, which is convenient.

There are a large number of countries where technical support is either absent in principle, or available, but in a language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?

It’s not difficult, there are several ways:

1. Use phone numbers. You can call both Moscow and all-Russian. Here it is important to focus on the price, because the waiting time is sometimes long and such an international call can cost a pretty penny. To save money, use calling programs – the same Skype.
2. Chat via chat. True, when you go to the site in the support section, a page in another language may open (for the country where you are). But there is nothing to worry about, the region can be changed independently. At the bottom, click on the name of the country and change the region to Russia. In this way, you can contact the technical support operator of absolutely any country, regardless of your current location.

But ordering a call back, if you are in another country, most likely will not work (unless, of course, you do not have a Russian SIM card). The fact is that the callback form requires a number starting with 7 (a prefix for Russian numbers). You cannot erase it and replace it with another.

How to contact Paypal support?

The easiest and fastest way is to call the hotline. It works from 10:00 to 20:30 Moscow time. To resolve issues with the account, you must name a unique code. To get you need:

• Log into your account.
• Find the “Contact Us” button below.

• Select “Call Customer Support”.

• We keep the one-time code in front of our eyes and call the phone number 8 800 333 2676. When the operator answers, the first thing we do is call this code. So the specialist will know that he is definitely talking to the owner of the account. Then we ask questions or describe the problem, and follow the instructions of the operator.

Important: the code is only valid for 60 minutes. If you need to call again, the code will need to be updated.

Now let’s figure out how to work with PayPal email:

• From the account, open the “Help” section.
• Press the “Message Processing Center” button.
• Click on the “Create” icon.
• Choose a topic and subsection. In the body of the letter, we describe the problem in detail so that specialists understand what we want from them. Press the “Submit” button. You do not need to specify any email address, the answer will come to your mailbox in the system.

The answer may come in an hour, or maybe in a few days, so if the question is urgent, call. If you do not have access to your account, then call the same number. You will have to verify your identity by answering a few security questions that are listed in your profile. If you did not provide security questions, you will be asked to send in a passport photo to verify that you are who you say you are.